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Privacy Policy

Last Updated: October 24, 2024. Your trust is our most valuable asset. Learn how we protect and manage your personal information with artisanal precision.

Commitment to the Lehigh Valley Craft

At Artisans Services, we are committed to maintaining the trust and confidence of our visitors to our website and clients of our services. In this Privacy Policy, we provide detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

Information We Collect

When you engage with our services or visit our website, we may collect several types of information:

  • Contact Information: Name, address, email address, and phone number when you request a service or quote.
  • Service Details: Information regarding your home or business property necessary for HVAC, plumbing, or electrical work.
  • Technical Data: IP address, browser type, and operating system collected via automated cookies.
  • Communication History: Records of your interactions with our customer support and dispatch teams.

 

How We Use Your Data

The information we collect is used solely to provide professional craftsmanship and maintain our business operations:

Service Delivery

To schedule, perform, and follow up on artisanal repairs and installations at your location.

Communication

To send appointment reminders, invoices, and occasional updates about our specialized services.

Cookies & Tracking

We use a minimal set of cookies to enhance your experience. These are small data files that are placed on your device to help our website remember your preferences. You can choose to disable cookies through your browser settings, though some artisanal features of the site may function differently.

Third-Party Sharing

We do not sell, rent, or trade email lists or personal data with other companies for marketing purposes. Data is only shared with:

  • Trusted Contractors: Specialized artisans who may assist on complex projects under our direct supervision.
  • Payment Processors: Secure financial institutions to facilitate transactional payments.
  • Compliance: Where required by law or to protect the safety of our team and clients.

Data Security

We treat your data with the same care we apply to a precision HVAC installation. We implement high-grade physical and electronic security measures to safeguard your information from unauthorized access or disclosure. All digital transactions are processed through encrypted gateways.

Your Rights

Under global data protection laws, you have the right to access, rectify, or erase your personal information. If you wish to view, amend, or delete the personal data we hold, please contact our privacy officer at (484) 222-5256 or via our contact page.